Q: How do I get started?

Install the extension from the Chrome Web Store , then either: Use the interface in My Emails to create a new email Use Gmail's compose popup to write your email, then click the red Send Later button to schedule it for later sending Read the complete How to send a recurring email in Gmail

Q: Does it work on mobile?

Yes! On all devices with Gmail installed. See how .

Q: Can I send mail as another account?

Yes, Send as works the same way it works in Gmail and you're able to use all your connected accounts in Gmail. Recurring emails for Gmail saves your aliases and creates shortcuts in the email creation screen which you can use with a single click. To schedule the sending of an email from an alias (Send as) address, you need to select it from Compose popup's `From` dropdown (in Gmail's interface) before scheduling the email. In this way, the identity used can be selected for every email. The identity can also be chosen while editing the email in My Emails, in the Send as section of the email. We do not verify the aliases, so if you mistype them or if they're not available already in your Gmail account, your email will send from your main address, without a first/last name, or Gmail may simply refuse the sending. Please make sure that you're typing the alias correctly. A regular email address can be used, or the format Your Name .

Q: How do I see who opened my email?

Go to My Emails and click on the email's Logs icon then in the Tracking column click the number of opens, if available. You should now see a screen detailing all email opens, including the Country and Region.

Question 1

How do I get started?

Accepted Answer

Install the extension from the Chrome Web Store, then either:

Use the interface in My Emails to create a new email
Use Gmail's compose popup to write your email, then click the red Send Later button to schedule it for later sending

Read the complete How to send a recurring email in Gmail

Question 2

How do I set the recurring frequency?

Accepted Answer

Recurring emails can be achieved in two ways:

On the Gmail page in the Compose popup, click the Send Later button and in the menu click the blue circular arrows next to the Schedule button to open the Recurring options
On the My Emails page, click New Email and at the bottom of the email page in the Schedule section you can find the email's Recurring options.

Question 3

How does it work?

Accepted Answer

The service allows you to write your email and then choose how frequently you want to send it. The emails are sent via your Gmail account by connecting the two apps together and providing the necessary permissions. The emails are sent opaquely - your recipients won't know the sending had been automated.

Question 4

Does it work on mobile?

Accepted Answer

Yes! On all devices with Gmail installed. See how.

Question 5

Does it work with any email service other than Gmail?

Accepted Answer

While Recurring emails for Gmail only works with Gmail, RecurringEmail.com works with any email provider via SMTP.

Question 6

How does Contacts importing work?

Accepted Answer

Once you grant the required permissions for the import, the service will import all email addresses in your Google Contacts account, at your request. The import does not sync contacts automatically, but only when instructed by you. Only email addresses are imported, all other data is discarded. A contact with no associated email address is automatically discarded. After the import, all contacts are merged with existing contacts created via email sending and are available for use with Recipient Sets or email composing.

Question 7

Can I send mail as another account?

Accepted Answer

Yes, Send as works the same way it works in Gmail and you're able to use all your connected accounts in Gmail. Recurring emails for Gmail saves your aliases and creates shortcuts in the email creation screen which you can use with a single click.

To schedule the sending of an email from an alias (Send as) address, you need to select it from Compose popup's `From` dropdown (in Gmail's interface) before scheduling the email. In this way, the identity used can be selected for every email. The identity can also be chosen while editing the email in My Emails, in the Send as section of the email.

We do not verify the aliases, so if you mistype them or if they're not available already in your Gmail account, your email will send from your main address, without a first/last name, or Gmail may simply refuse the sending. Please make sure that you're typing the alias correctly. A regular email address can be used, or the format Your Name .

Question 8

How does email tracking work?

Accepted Answer

Email tracking notifies you when any email you sent has been opened by one of your recipients. It accomplished this by inserting a small (1x1) invisible image into the email. If that image is downloaded by your recipient, then an email open event is logged. Each of those events is then associated with the corresponding sending of your email. You can view those events by clicking the Logs icon in My Emails.

Question 9

How do I see who opened my email?

Accepted Answer

Go to My Emails and click on the email's Logs icon then in the Tracking column click the number of opens, if available. You should now see a screen detailing all email opens, including the Country and Region.

Question 10

What are the email receipts?

Accepted Answer

Email receipts are notifications you receive in your inbox from the recurring-emails-for-gmail.com service when one of your scheduled emails had been sent.

Question 11

How can I disable my popup blocker?

Accepted Answer

Sometimes, popup blockers can disable access to a website when trying to schedule an email and you're left with the Authenticating... screen while nothing happens when you click on Continue. You should disable your popup blocker for mail.google.com - here's how to do it on Google Chrome:

Click the blocked popup icon in the address bar
Click the "Allow pop-ups from https://mail.google.com" option
Click Done

If you use a different popup blocker please follow that app's instructions on how to allow popups for a website, Gmail in this case.

Finally, reload the Gmail page if the Authenticating... message doesn't disappear after connecting the apps.

Question 12

How do I edit an email or its schedule?

Accepted Answer

Edit your emails from My Emails. Click the pencil icon, edit the email then hit Save at the bottom of the interface.

Question 13

What does the clone tool do?

Accepted Answer

The clone tools copies your email entirely, together with its recurring options, but does not schedule it. The new email is created as a draft and the only required action to schedule it is to click on Save. Cloning an email is done from My Emails.

Question 14

How does skipping work?

Accepted Answer

Skipping the next sending pretends to send the email at due date for sending. The actual sending does not occur, but you'll continue to receive notifications and the auto-scheduling proceeds normally.

Pausing works the same way as skipping the next sending, except it skips all future sends until the email is completed.

Selecting specific future skip dates is possible and accomplished from the email editing interface -> Select skip dates.

Question 15

How does manual sending work?

Accepted Answer

Manual sending an email sends your email instantly, as a complementary action to the email's regular schedule. It does not interfere with the email's established scheduling. For spam prevention reasons manual sends are time-limited on a per-email and per-account basis.

Question 16

How does branding work?

Accepted Answer

For FREE subscriptions, a non-intrusive tag line is added at the bottom of each sent email: Automatically sent by Recurring emails for Gmail. This does not happen for paid subscriptions.

Question 17

What are recipient sets?

Accepted Answer

Recipient sets are collections, or groups, of recipients. The recipients are automatically collected with every email sending and you can organize them into groups from the Recipient Sets page. You can, for example, create a set of recipients for the marketing team, or for a certain tier of clients. Can be fully used with Gmail contacts.

Then, a set can be used directly in an email with a single click while creating the email.

Question 18

What's this about privacy?

Accepted Answer

We've gone to great lengths to create this service in a way that doesn't allow us to read your emails. You'll notice that when you connect your Gmail account, the only required permission besides the public ones (email, name) is Send email on your behalf. This permission allows the service to ONLY send the emails you schedule and doesn't allow reading of anything in your Gmail or Google account. We can't read your data, we can't sell it, trade it or anything else that violates your right to privacy. Read more here.

Question 19

How can I access the extension?

Accepted Answer

Click the blue envelope icon top right next to the address bar to open the extension popup which allows you to manage your emails. You can also manage them from the My Emails page.

Question 20

I can't see the extension icon

Accepted Answer

Sometimes the extensions can be found in the browser Extensions menu. Click the grey puzzle icon top right next to the address bar to open the extension menu, find the Recurring Emails for Gmail icon then click the pin button. If you still can't find the extension icon then you don't have it installed or enabled.

Question 21

I can't see the extension anywhere

Accepted Answer

First check that you have it installed. Click the grey puzzle icon top right next to the address bar to open the extension menu then click on Manage Extensions.

If:

Question 22

I can't see the Send Later button

Accepted Answer

First check that you have the extension installed. Click the grey puzzle icon top right next to the address bar to open the extension menu then click on Manage Extensions.

If:

Finally, reload the Gmail page and the button should now appear.

If you still can't see the Send Later button, then another extension might be conflicting with Recurring Emails for Gmail. Kindly take a screenshot of the extension page opened above and send it to support@recurring-emails-for-gmail.com

Question 23

I'm on a paid plan, but my extension shows FREE?

Accepted Answer

After moving to a paid plan and receiving the confirmation email be sure to reload the Gmail page. You can also find your subscription type in My Account. If you've received the confirmation email and both the extension and My Account still show the FREE plan, please contact us at support@recurring-emails-for-gmail.com.

Question 24

Where can I find my invoices?

Accepted Answer

All invoices can be found in My Account.

Question 25

Which subscriptions can I choose from?

Accepted Answer

Examine all available subscriptions on the Pricing page. We offer a free plan and two paid subscription types: PRO and Premium. You can choose between the two by selecting a subscription length between 1 month and 12 months and checking/unchecking Premium to activate the Premium plan.

Question 26

Why is the recipient limit capped at 100?

Accepted Answer

Every SMTP server or mail server API enforces its own limit, and the Gmail API is no different. The Gmail API limit is hard-fixed at 100 recipients per email. Because of this, your emails may fail the initial sending when sending an email which puts the recipients over this or other Gmail limits. To, CC and BCC recipients all count towards the limit.

You can bypass this issue by cloning your email with the help of the clone tool to split the recipients into identical emails.

Question 27

How can I cancel my subscription?

Accepted Answer

Your subscription can be cancelled at any time in My Account or in your PayPal account. You will not be charged again if you cancel and your paid subscription will continue to run until it expires.

Question 28

Can I switch to a different subscription?

Accepted Answer

Yes, you upgrade or downgrade subscriptions from the Pricing page. Changing subscriptions while a paid subscription is active will extend your subscription time by the new subscription's length of time.

Question 29

Can a recurring email be cancelled?

Accepted Answer

Yes, it can be cancelled from the extension popup or the My Emails page. It's schedule will be deleted, but the email will still be present in your library.

Question 30

How can I delete an email?

Accepted Answer

From the extension popup Extension icon or the My Emails page. Deleting an email will:

permanently delete it together with its attachments
delete its schedule - it will not be sent again
make it unrecoverable

Question 31

Do you offer discounts?

Accepted Answer

Yes, we offer volume discounts for 10 or more users. Note that the discounts need to be manually applied by our support team and are not available directly through the website. Ask us for a quote at support@recurring-emails-for-gmail.com

Question 32

Can I migrate my subscription to another email address?

Accepted Answer

Yes, get in touch with us at support@recurring-emails-for-gmail.com and our support team will migrate your subscription.

Question 33

Why did I get an email saying 'Connection to Gmail expired'?

Accepted Answer

This happens because Recurring Emails for Gmail is no longer authorized to send emails on your behalf. This can happen for several reasons and one of the most common causes is changing your Google password which in turn causes the revoking of your apps' permissions. This is a security feature implemented by Google.

To fix it, log in and grant the necessary permissions again via the My Emails page or via the mail.google.com interface -> Send Later button and schedule the email again.

Your email is not lost and cancelled emails can be enabled by editing and saving them in My Emails.

Question 34

How does the changing of my Google password affect Recurring Emails for Gmail?

Accepted Answer

Recurring Emails for Gmail does not know nor does it use your Google password in order to send your emails. But changing your password causes your apps to get disconnected. To make sure the service doesn't get interrupted, authorize the app again. If you forget, we'll email to let you know.

Question 35

Do you offer plans for teams?

Accepted Answer

Yes, we offer plans for teams and volume discounts for 10 or more users. Ask us for a quote at support@recurring-emails-for-gmail.com

Question 36

Does Recurring Emails for Gmail need access to my email account?

Accepted Answer

Absolutely NOT. The only permission the app requires besides the public, implicit ones is Send mail on your behalf. This permission allows the service to ONLY send the emails you schedule and doesn't allow reading of anything in your Gmail or Google account. We've gone to great lengths to create this service in a way that doesn't allow us to read your emails. We can't read your data, we can't sell it, trade it or anything else that violates your right to privacy.

Question 37

Privacy Policy & Terms and Conditions

Accepted Answer

Read our Privacy Policy and Terms and Conditions.

Question 38

Will you sell my data?

Accepted Answer

No. Never have and never will.

Question 39

I'm still having trouble and none of these answers help. What do I do?

Accepted Answer

If you're still having trouble and this FAQ doesn't help, please email us at support@recurring-emails-for-gmail.com and we'll get back to you ASAP.

TO:	[email protected]
CC/BCC:	[email protected], [email protected], [email protected]
Subiect:	`Sume datorate pentru contul {{COL_4}}` trimis ca → `Sume datorate pentru contul Smith`
Corp:	`Salut {{COL_3}}, ne datorezi {{COL_5}}` trimis ca → `Salut John, ne datorezi $100`

TO:	[email protected]
CC/BCC:	-
Subiect:	`Sume datorate pentru contul {{COL_4}}` trimis ca → `Sume datorate pentru contul Doe`
Corp:	`Salut {{COL_3}}, ne datorezi {{COL_5}}` trimis ca → `Salut Jane, ne datorezi $50`

	Gratis	PRO	Premium
Max. Repetări programate per email	∞	∞	∞
Max. Mail-uri active	3	50	∞
Max. Destinatari per email	10	* 100	* 100
Max. Trimiteri manuale per email	0	5	∞
Întreruperi temporare și pauze	Nu	Nu	Da
Răspuns automat	Nu	Nu	Da
Clonare	Nu	Da	Da
Editare email-uri	Da	Da	Da
Chitanțe de trimitere	Nu	Da	Da
Personalizare	Nu	Nu	Da
Comasare avansată	Nu	Nu	Da
Urmărire email	Nu	Nu	Da
Timp de răspuns suport	Încet	Normal	Prioritar
Branding	Da	Nu	Nu
Fusuri orare	Da	Da	Da
Seturi de destinatari	Da	Da	Da
Mobil	Da	Da	Da
Import contacte Gmail	Nu	Da	Da
Aliasuri de trimitere	Nu	Nu	Da
Notificare: fără deschideri	Nu	Nu	Da
Notificare: fără răspunsuri	Nu	Nu	Da
* Limita API-ului Gmail pentru destinatari

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